Welcome to www.nookpadpro.com (the “Site”). These Terms of Service (“Terms”) govern the purchase and sale of products on this Site, operated by IMPORTADORA Y EXPORTADORA TOTAL VELOCITY, S. DE R.L. DE C.V. By accessing our Site or placing an order, you agree to be bound by these Terms in accordance with applicable consumer protection standards and European commercial regulations.
1. General Provisions & Operating Identity
- Brand Name: nookpadpro
- Operating Entity: IMPORTADORA Y EXPORTADORA TOTAL VELOCITY, S. DE R.L. DE C.V.
- Company Registration Number: IET0802086WA
- Registered Address: Cicerón No. 504, Col. Los Morales, Sección Alameda, Miguel Hidalgo, C.P. 11530, Ciudad de México, Mexico
- Contact Email: dinner@nookpadpro.com
- Telephone: +52 5511010241
- Territorial Scope: Our services and retail offerings on this Site are strictly directed to consumers located within European countries.
2. Product Orders & Acceptance
All orders placed on the Site constitute an offer to purchase our table placemats for ceramic dinnerware. An order confirmation email acknowledging receipt of your purchase request will be sent upon submission. A binding contract is formed once your order has been accepted and dispatched for delivery.
3. Shipping, Processing & Delivery Terms
We partner with reputable international carrier networks (including DHL, FedEx, and UPS Priority) to fulfill deliveries across Europe.
- Order Processing Time: Orders are prepared and packed within 1 to 3 business days following payment authorization.
- Estimated Transit Time: Delivery to European destinations typically takes between 5 to 12 business days following dispatch.
- Tracking Notifications: Automated tracking updates will be dispatched to the email address provided at checkout during key fulfillment stages (including order dispatch, carrier hub arrival, and final local delivery).
- Delayed Shipments: If a shipment exceeds the standard delivery window, our support team will initiate a formal investigation with the designated carrier. Depending on the outcome of the carrier inquiry, a full refund or a replacement shipment will be issued.
- Transfer of Risk & Ownership: In strict compliance with European Consumer Rights directives, risk of loss or damage to goods transfers to the consumer only upon physical receipt of the items by the consumer or an authorized third party nominated by the consumer.
4. Right of Withdrawal (14-Day Statutory Cooling-Off Period)
Under European legal standards, European consumers have the statutory right to cancel or withdraw from a purchase without giving any reason within 14 days from the date the physical goods are received.
- Exercise of Withdrawal: To exercise this right, you must inform us via a clear written statement sent to dinner@nookpadpro.com prior to the expiry of the 14-day period.
- Condition & Returns: Returned placemats must be in their original condition and packaging. Return instructions will be provided upon receipt of your withdrawal notice.
5. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect upon delivery, you do not need to ship the damaged item back.
- Resolution Procedure: Contact our customer service team via email (dinner@nookpadpro.com) within 14 days of receiving your package, attaching clear photographic evidence of the issue.
- Remedies: Upon verification of the submitted documentation, we will process either a full refund or a replacement order at no additional charge.
6. Limitation of Liability & Consumer Rights
Nothing in these Terms excludes or limits any statutory consumer rights that cannot be waived under applicable mandatory law. While we maintain administrative and technical controls to maintain service consistency, we do not warrant that site operation will be uninterrupted or error-free at all times.
7. Governing Law
These Terms of Service and any commercial contracts entered into through www.nookpadpro.com shall be governed by and construed in accordance with applicable commercial laws, respecting mandatory statutory protections afforded to consumers within European destination jurisdictions.