This Shipping & Delivery Policy outlines the operational procedures, schedules, and delivery terms for purchases placed on www.nookpadpro.com, operated by IMPORTADORA Y EXPORTADORA TOTAL VELOCITY, S. DE R.L. DE C.V. Our table placemat products are available exclusively to customers residing within European destination countries.
1. Delivery Destinations & Dispatch Origin
- Target Destination: We deliver exclusively across European countries.
- Dispatch Location: All orders are processed and dispatched from our operational logistics facility located at Cicerón No. 504, Col. Los Morales, Sección Alameda, Miguel Hidalgo, C.P. 11530, Ciudad de México, Mexico.
2. Processing & Transit Schedules
To maintain efficient fulfillment standards, orders are processed and transported under the following timelines:
- Order Processing Time: 1 to 3 business days following payment confirmation. During this time, orders undergo administrative verification, quality check, and outer packaging.
- Transit Delivery Time: 5 to 12 business days following carrier collection.
- Logistics Partners: We partner with recognized international carrier networks, including DHL Priority, FedEx Priority, and UPS Priority, to perform international transit and final local delivery.
3. Order Tracking & Notifications
Automated tracking communications are dispatched to the contact email address supplied during checkout at key stages throughout the shipment lifecycle:
- Order dispatch from our logistics origin.
- Transit updates upon arrival at carrier hubs.
- Local delivery notifications prior to final arrival.
4. Delayed Shipments & Investigation Procedure
In the event that an order exceeds the standard 12-business-day transit timeframe:
- Please notify our support team at dinner@nookpadpro.com.
- We will immediately open a formal inquiry with the designated carrier network to trace the consignment.
- Based on the official findings of the carrier investigation, if the package is confirmed lost or delayed beyond reasonable recovery, we will issue a full refund or dispatch a replacement order at no additional charge.
5. Transfer of Risk
In compliance with European Consumer Rights legislation, risk of loss or damage to goods remains with us and only transfers to the consumer upon physical possession of the items by the consumer or a third party nominated by the consumer.
6. Merchant Contact Details
For inquiries regarding shipment status, tracking, or delivery assistance, please contact:
- Brand Name: nookpadpro
- Operating Entity: IMPORTADORA Y EXPORTADORA TOTAL VELOCITY, S. DE R.L. DE C.V.
- Company Registration Number: IET0802086WA
- Registered Address: Cicerón No. 504, Col. Los Morales, Sección Alameda, Miguel Hidalgo, C.P. 11530, Ciudad de México, Mexico
- Email Support: dinner@nookpadpro.com
- Telephone: +52 5511010241