This Privacy Policy describes how personal information is collected, used, and processed when you visit or make a purchase from www.nookpadpro.com (the “Site”). We are committed to protecting individual privacy and handling personal data with appropriate care, transparency, and compliance under applicable legal frameworks, including the EU General Data Protection Regulation (GDPR).
Data Controller
The legal entity responsible for the collection and processing of your personal data (the Data Controller) is:
- Operating Entity: IMPORTADORA Y EXPORTADORA TOTAL VELOCITY, S. DE R.L. DE C.V.
- Brand Name: nookpadpro
- Company Registration Number: IET0802086WA
- Registered Address: Cicerón No. 504, Col. Los Morales, Sección Alameda, Miguel Hidalgo, C.P. 11530, Ciudad de México, Mexico
- Email Address: dinner@nookpadpro.com
- Telephone: +52 5511010241
Personal Data We Collect
When you visit the Site or place an order for our table placemats, we process necessary information required to fulfil consumer transactions and comply with legal obligations, including:
- Order & Identification Data: Customer name, billing address, shipping address, email address, and telephone number.
- Transaction Records: Details regarding purchased items, transaction amounts, timestamps, and order reference numbers.
- Technical Information: IP address, browser type, device details, and basic browsing logs collected via standard essential cookies.
Purpose and Legal Basis for Processing
We process personal data based on the following legal grounds:
- Contractual Necessity: To process orders, arrange dispatch, communicate regarding purchase status, and manage customer queries.
- Legal Compliance: To maintain accounting records, fulfil commercial record-keeping duties, and comply with tax requirements.
- Legitimate Interests: To protect our operations, facilitate site functionality, and address operational or administrative inquiries.
Third-Party Data Processors & Payment Handling
We share personal data with trusted service providers who assist in operating our website and processing commercial transactions. All service providers are subject to strict data protection obligations.
- Payment Processing: All online payments conducted through our Site are processed securely by our payment service provider, Stripe. When an order is placed, payment information (such as credit or debit card details) is collected and processed directly by Stripe on their encrypted platform. IMPORTADORA Y EXPORTADORA TOTAL VELOCITY, S. DE R.L. DE C.V. does not store or process sensitive payment card credentials on its local servers.
- Fulfillment & Logistics: Necessary shipping details (name, delivery address, phone number) are transmitted to logistics and courier partners strictly to enable order delivery.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable commercial, accounting, and legal requirements:
- Order & Transaction Records: Retained for up to 7 years following transaction completion to satisfy legal, tax, and accounting auditing standards.
- Customer Support Inquiries: Retained for up to 2 years from the date of resolution to maintain service records and manage potential follow-up requests.
- Technical & Analytic Logs: Retained for no longer than 12 months, after which data is routinely purged or anonymised.
Data Subject Rights
Under European data protection laws (including the GDPR), European residents possess specific rights regarding their personal data, subject to legal limits:
- Right of Access: Request a copy of the personal information held about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure (“Right to be Forgotten”): Request deletion of data where legal retention obligations no longer apply.
- Right to Restrict or Object: Limit or object to specific processing activities.
- Right to Data Portability: Request transfer of personal data in a structured, commonly used format.
To exercise any of these rights, please submit a written request to dinner@nookpadpro.com.
Data Security
We implement appropriate technical and organisational safeguards designed to protect personal information against unauthorized access, loss, or alteration. While we employ commercial standards to protect customer data, no electronic transmission over the internet or storage system can be declared entirely immune to all potential security risks.
Contact Information
For questions regarding this Privacy Policy, your personal data, or to lodge a privacy query, please contact:
- Data Protection Contact: Privacy Team
- Email: dinner@nookpadpro.com
- Postal Address: IMPORTADORA Y EXPORTADORA TOTAL VELOCITY, S. DE R.L. DE C.V., Cicerón No. 504, Col. Los Morales, Sección Alameda, Miguel Hidalgo, C.P. 11530, Ciudad de México, Mexico